We are seeking a dynamic leader for our growing Service Center team. This management role requires proven leadership experience with mechanical expertise. Drone specific experience will be trained. The successful candidate will begin in training with the goal to oversee a team of 2 previously technicians with potential for growth as our operations expand. This position combines hands-on technical work with strategic team management, requiring skills in communication, mechanical diagnostics, and workforce coordination. The ideal candidate will be responsible (after training and a time of experience) for managing the diagnosis and repair of large agricultural drones and thermal drones while developing and leading a high-performing technical team. Key Management Responsibilities

Team Leadership: Supervise, mentor, and develop current team of 2 technicians with plans for expansion
Workflow Management: Assign work priorities, balance workloads, and ensure efficient service delivery
Performance Management: Conduct performance reviews, provide feedback, and implement improvement plans
Training & Development: Onboard new technicians and provide ongoing skills development for team members
Quality Assurance: Establish and maintain service quality standards and repair protocols
Resource Planning: Manage parts inventory, tool requirements, and equipment needs
Customer Relations: Interface with clients regarding complex repairs and service timelines
Reporting: Provide management with operational reports, team metrics, and growth recommendations
Process Improvement: Identify and implement efficiency improvements in repair workflows
Budget Management: Monitor departmental expenses and contribute to budget planning
Safety Oversight: Ensure compliance with safety protocols and maintain a safe work environment
Cross-functional Collaboration: Work with other departments on service delivery and customer satisfaction

Technical Responsibilities

Diagnose and repair complex issues with agricultural and thermal drones (will train)
Test equipment functionality after repairs using specialized diagnostic tools (will train)
Maintain accurate records of repairs, parts used, and service documentation
Collaborate with team members to troubleshoot challenging technical problems
Stay current with evolving drone technologies and repair methodologies (will train)

Required Skills & Qualifications

Management Experience: Demonstrated experience leading technical teams (minimum 2-3 years preferred)
Technical Proficiency: Proficiency in using ohmmeter and other electrical testing equipment (drone specific will be trained)
Communication: Strong verbal and written communication skills for phone and computer-based interactions
Problem-Solving: Excellent analytical and troubleshooting capabilities
Leadership: Ability to motivate, develop, and retain technical talent
Organization: Strong attention to detail and accuracy in documentation and work processes
Adaptability: Comfortable working in a fast-growing environment with changing priorities
Independence: Ability to work autonomously while supporting team collaboration

Preferred Qualifications

Mechanical or electrical engineering background
Experience with drone technology or similar electronic systems
Previous experience in a service center or repair facility environment
Supervisory experience in a technical field

Growth Opportunities: This role offers significant potential for career advancement as our drone service operations expand. The successful candidate will play a key role in shaping department growth, potentially managing a larger team and expanded service offerings.

Benefits: Positive work environment and amazing team in a quickly growing company. Vacation and holidays. New benefits being added as the company grows.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

On-the-job training
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

Drone Deer Recovery/nuWay Ag (HLE Drones)

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