Talos Drones, a leading agricultural drone distributor, is hiring a Customer Service & Sales Support Specialist in Riverside, CA. In this role, you will answer inbound calls, educate customers on drone products, provide quotes and invoices, and guide customers through the purchase process. We seek someone professional, detail-oriented, and sales-driven. Full training provided. Join a fast-growing company in a modern office environment!

Key Responsibilities:

Answer inbound phone calls in a professional, welcoming, and knowledgeable manner
Educate customers about agricultural sprayer drones (features, availability, lead times, etc.)
Create and email accurate quotes and invoices to customers
Proactively assist customers to move from inquiry to purchase
Provide prompt and clear responses to customer emails and chats
Collaborate with operations and shipping teams to ensure smooth order fulfillment
Maintain organized records of customer interactions and follow-ups

What We Offer:

Modern, professional office environment
Comprehensive training on agricultural drones and company processes
Opportunities for career growth within a fast-growing industry
A collaborative and supportive team culture

Requirements:

Strong verbal and written communication skills
Confidence and professionalism on the phone with customers
Sales-minded approach: ability to educate, assist, and encourage purchasing decisions
Strong attention to detail when preparing quotes and invoices
Proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to learn technical product knowledge quickly
Organized, reliable, and able to manage multiple customer requests efficiently
Positive attitude and team-oriented mindset

Preferred (but not required):

Previous experience in customer service, sales support, or inside sales roles
Experience working with agricultural products, drones, or technology solutions

Schedule:

Full-Time (Monday – Friday, Business Hours)

Location:

In-person at our Riverside, CA office

Ready to join a team that's shaping the future of agriculture? Apply today!

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

Paid time off

Shift:

8 hour shift
Day shift

Application Question(s):

Do you have any sales experience? Please explain your sales experience, including what you sold, who your typical customers were, and the steps you followed to close a sale.
Have you ever created or sent professional emails to customers? If yes, describe the types of emails you wrote (e.g., quotes, order confirmations, follow-ups, support responses).
Have you ever created quotes or invoices for customers?
This role involves answering inbound phone calls and guiding customers to purchase. Are you comfortable being on the phone multiple hours per day?

Ability to Commute:

March Air Reserve Base, CA 92518 (Required)

Work Location: In person

Talos Drones

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Customer Service & Sales Support Specialist